Privacy Policy

1. Introduction

This Privacy Notice applies to Dale International Trust Company Limited (“Dale International Trust Company Limited” or “we”). We are committed to protecting the privacy of individuals whose personal data we collect, including visitors to our website and physical premises. In accordance with the applicable provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2017 (DPA), this Notice explains how we handle your personal data.

It outlines the types of data we collect, how and why we process it, the parties with whom it may be shared, and your rights as a data subject. As a data controller, we determine the purposes and means of processing your personal data and adhere to our responsibilities under both the DPA and GDPR.

2. Who We Are

Dale International Trust Company Limited is a licensed and regulated provider of fiduciary, trust, and corporate services. Our business address is:
Dale International Trust Company Limited
7th Floor, Two Tribeca Tower, Tribeca Central, Trianon, 72261, Mauritius
Email: [email protected]
Phone: +230 4641300

3. What Personal Data We Collect and How We Collect It.

Personal data refers to any information that can identify you and relates to you. The specific data we collect depends on the context and purpose for which it is required. We only collect data that is necessary and relevant for the intended purpose.

We may collect your personal data in the following ways:

Directly from you – for instance, when you engage our services, offer to provide services to us, contact us with inquiries, or visit our offices.
Through your interactions with our website – such as browsing, submitting forms, or using online features.

The types of personal data we may collect and process include:

Contact Information: such as your first and last name, email address, office and mobile telephone numbers.
Technical Information: including IP address, browser type and version, time and duration of your visit, pages viewed, and general website usage data from log files.
Physical Security Information: such as entries in our visitor logbook (e.g., reason for visit, organization, identification details, date and time), as well as CCTV recordings taken during visits to our premises.

4. Cookies

Our website uses cookies to enhance user experience and functionality. Where cookies are not essential for the operation of the site or the delivery of our services, we will request your consent before placing them on your device when you first visit our website.

5. Purposes for Processing Your Personal Data.

We will process your personal data only for the purposes for which it was originally collected or as otherwise agreed with you. We do not use your personal data for automated decision-making that produces legal or similarly significant effects.

We may use your personal data for the following purposes:

To maintain internal records and administrative systems.
To monitor and analyse the use of our website for performance and security.
To ensure compliance with internal policies and industry standards.
To safeguard our digital infrastructure through backups and security measures.
To verify your identity when exercising your rights under data protection laws.
To respond to your requests, inquiries, or complaints and keep you informed about updates to our services.
To maintain on-site security, including the use of CCTV for monitoring premises.

We may also process your personal data where required to meet legal or regulatory obligations, where legally permissible, or where necessary in connection with legal claims or proceedings.

6. Legal Grounds for Processing Your Personal Data.

We process your personal data in accordance with applicable data protection laws, based on one or more of the following legal grounds:

Compliance with Legal Obligations: Where processing is necessary to meet our legal or regulatory responsibilities.
Performance of a Contract: Where processing is required to fulfil a contract with you, or to take steps at your request before entering into a contract.
Your Consent: Where you have explicitly given us consent to process your personal data for specific purposes.
Legitimate Interests: Where processing is necessary to support our legitimate business interests—or those of a third party—provided such interests are not overridden by your fundamental rights and freedoms.

7. Disclosure of Your Personal Data.

We do not sell your personal data under any circumstances. However, we may share it with third parties in limited instances where necessary and appropriate, including:

Our affiliated entities and group companies, for internal administrative and operational purposes.
Professional advisors, such as auditors, legal counsel, or consultants, who are bound by confidentiality obligations.
Regulatory and governmental authorities, where disclosure is required to comply with applicable laws or regulations.
Trusted third-party service providers, who perform services on our behalf under strict confidentiality and data protection agreements.

8. Cross-Border Transfers of Personal Data.

Where your personal data is transferred outside of your jurisdiction, we take all necessary steps to ensure it is adequately protected. This includes implementing appropriate safeguards, such as Standard Contractual Clauses or other legally recognised transfer mechanisms, to ensure the data is handled securely and in compliance with applicable data protection laws.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal, regulatory, and financial reporting obligations.

10. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data where applicable.
Object to or restrict the processing of your data.
Withdraw consent at any time.
Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at: [email protected]

11. Security

We implement suitable technical and organisational safeguards to protect your personal data against unauthorised access, use, or disclosure.

12. Updates to This Privacy Notice

This privacy notice is dated 04 April 2025. We may revise this Privacy Notice periodically. Any updates will be published on this page, along with the revised effective date.

13. Contact Information

If you have any questions or concerns regarding this Privacy Notice or how we handle your personal data, please feel free to contact us at [email protected]

Data Protection Officer

Oomesh Koolomuth
Dale International Trust Company Limited
7th Floor, Two Tribeca Tower, Tribeca Central, Trianon, 72261, Mauritius
Email: [email protected]
Phone: +230 4641300